How long will it take to receive my order?
Deliveries are called out on the top of your quote. As a general rule, galvanized curtain track ships in approximately 3-4 days. If you have a rush order, simply contact your sales representative and ask them for a special rush delivery. If it is possible, we will work with you.
Do you offer distributor pricing?
Yes. If you are a distributor then we can offer you a distributor discount.
What is the return policy?
If the product is damaged or malfunctioning, please call Akon to discuss return options. You must first call 989-414-1209 to receive an “RMA” (Return Merchandise Authorization) in order for us to properly process your return.
If return of goods is possible due to the item being a standard stocked product, we will offer a refund or exchange within (20) days of the shipment date excluding any shipping, restocking charges (if applicable) or other charges where applicable.
If you are not satisfied with the product you receive, please call or email us immediately so we can handle your concerns and discuss a refund or replacement. If you decide that you do not want the merchandise, please note that returned items that are simply not wanted or needed have a 15% restock fee.
If you have decided that you do not want the merchandise after it has been shipped, but before it arrives, DO NOT REFUSE THE DELIVERY. If the merchandise is refused you will be liable for brokerage charges and duty incurred upon its return.
Is there any sales tax on my order?
AKON is registered to collect sales tax in the following states. If you are tax exempt, please send AKON your tax exempt form and sales tax will not be charged or will be deducted from your order.
New Jersey, NJ
New York, NY
North Carolina, NC
South Carolina, SC