Is shipping included in my quote?

• Unless a shipping cost is called out on your quote, AKON uses PP-ADD, which is a standard industry term for shipping the product on our account, then adding the shipping charges to your invoice or credit card after it ships.
• In addition to the shipping cost, we pass on a 3% credit card fee on the shipping cost if you are not paying with cash.
• PP-ADD is a common shipping method for companies like AKON that do not provide a standard off the shelf product. Our products are mostly custom made so we do not always know the shipping costs up front.
• All of our listed prices are product prices and do not include additional freight charges. Our products vary widely, and shipping charges are affected by a number of variables.
• If you choose to ship using your own carrier account number (e.g., FedEx Collect or UPS Collect), a flat $30 handling and processing fee will be added to your order. This fee covers carrier pickup charges, packaging preparation, and administrative processing.

Do you ship internationally?

We do not currently ship outside of the United States except for Canada and Mexico.

What happens when my order is lost or damaged?

When Shipments Arrive Damaged or Lost

Akon strives to ship materials quickly and efficiently and we choose the most reliable shipping carriers available. However, inevitably shipments will get lost or damaged by the shipping carriers. This puts both AKON and our customers in a tough situation. AKON will be burdened with substantial paperwork and product expense to get these products reshipped. Sometimes not ever receiving reimbursement from the carrier for these lost or damaged products. Our customers are then inconvenienced due to downtime or missing critical deadlines for installation. Since these issues do arise we use an industry standard procedure for getting our customers their products which have been lost or damaged.

What to Do

• If you see visible damage to the packaging sign for the shipment as "damaged" with the carrier when they unload.
• If your order does not ship in full, sign for it as "missing items". For instance, if you see box 1 of 4 and only have 1 box then notify your salesperson at AKON immediately. AKON will then work on shipping out your items.

How AKON Ships Replacements?

Once we have communication from our customers then we begin the process of getting replacements shipped out. Please be aware under no circumstances does Akon ship next day air replacements due carrier negligence. Following industry standards, we use standard ground shipping for all replacement parts. If you would like to use next day air, then AKON can provide you with a shipping quote or you can use your carrier. Please be aware that next day air can range from $250 for small items and up to $1,500 for heavier items. You can also specify a carrier which can pick up the items once they are ready.

Is there any sales tax on my order?

AKON is registered to collect sales tax in the following states. If you are tax exempt, please send AKON your tax exempt form and sales tax will not be charged or will be deducted from your order.

Alabama, AL
Arizona, AZ
California, CA
Colorado, CO
Connecticut, CT
Florida, FL
Georgia, GA
Idaho, ID
Illinois, IL
Indiana, IN
Iowa, IA
Kansas, KS
Kentucky, KY
Louisiana, LA
Massachusetts, MA
Michigan, MI
Minnesota, MN
Missouri, MO
Nebraska, NE
Nevada, NV
New Jersey, NJ
New York, NY
North Carolina, NC
Ohio, OH
Pennsylvania, PA
South Carolina, SC
Tennessee, TN
Texas, TX
Utah, UT
Virginia, VA
Washington, WA
Wisconsin, WI